Return Period

Psprepairguide.com has a 30 day return policy on all tangible products. Repair guides and software are non refundable.

Defective Products

Defective items must be reported as defective within 10 days of receiving the product. You can report and request an RMA by logging in to your account and viewing the order. Under the defective item is a link to request an RMA, fill out the information and write down the RMA number. Please do not ship the defective item until you receive an approval email from us. If you did not create an account while placing your order you can follow the instructions on the back of your receipt.

Shipping the defective product is the customers responsibility. Items returned as defective will be inspected and verified. If the item is not defective the customer will be charged a $10 service fee and can have the item returned to the customer at his/her expense or receive a refund minus the $10 service charge and original shipping cost. Items found to be defective can either be exchanged for the same product, be issued store credit or refunded in full plus shipping charges. We will not exchange one product for another, if you would prefer this then request to be issued store credit and then purchase the item you want. 

Non Defective Products

An item returned for a refund that is not defective and within the 30 day return period will be subject to a 15% restocking fee. Shipping charges will not be refunded.